Refund Policy

At Mimi's Boutique, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help. This Refund Policy outlines the conditions and process for returning items and obtaining refunds.

1. Returns

Eligibility: To be eligible for a return, your item must be unused, no broken seals on packaging, in the same condition that you received it, and in its original packaging.
Return Period: You have 14 days from the date of receipt to return your item.
Non-Returnable Items: Certain items cannot be returned, including:
- Custom or personalised products
- Gift cards
- Sale items (if applicable, specify if sale items are final sale or have different return conditions)

2. Return Process

Initiate a Return: To start a return, please contact us at info@mimisboutique.com with your order number and reason for the return. We will provide you with return instructions and a return address.
Shipping Costs: You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
Return Shipping: We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost in transit.

3. Refunds

Inspection: Once we receive your return, we will inspect the item to ensure it meets the return eligibility criteria.
Refund Process: If your return is approved, we will process a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Partial Refunds: In some cases, only partial refunds are granted (if applicable). This includes items not in their original condition, damaged, or missing parts for reasons not due to our error.

4. Exchanges

Defective or Damaged Items: If you received a defective or damaged item, please contact us immediately at info@mimisboutique.com with your order number and photos of the defect or damage. We will arrange for a replacement or a refund.
Exchanges: If you need to exchange an item for a different one, please contact us at info@mimisboutique.com. You will need to return the original item and place a new order for the replacement item.

5. Cancellations

Order Cancellations: Orders can be cancelled before they are shipped. If you wish to cancel your order, please contact us immediately at info@mimisboutique.com. Once an order has been shipped, it cannot be cancelled, and you will need to follow the return process.

6. Refund Policy for International Orders

Customs Duties and Taxes: Refunds do not include any customs duties, taxes, or fees you may have paid for international shipments. You are responsible for these charges.
International Returns: International customers must contact us at info@mimisboutique.com to initiate a return. Return shipping costs for international orders are the responsibility of the customer.

7. Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at:

Mimi's Boutique

Email: infomimisboutique@gmail.com